Managing your empty properties doesn't have to be difficult

VoidCare is a free service that helps housing providers manage their energy needs during the vacant period when a tenant moves out, and before a new tenant moves in. We do this by assigning a Personal VoidCare Manager to look after your specific needs and make the process as smooth as possible. At British Gas we currently help over 250 housing providers with a total stock portfolio of around 2 million properties throughout the UK.

How we can help you

We will:
  • Assign you your own Personal VoidCare Manager
  • Provide you with an email address and phone number to give direct contact
  • Clear outstanding debt from energy meters
  • Manage all of your energy letters and bills
  • Ensure that the transfer of ownership of supply is arranged for the day your new tenant moves in
  • Give access to an online portal for clear visibility of your vacant properties
  • Swiftly handle all of your metering requirements which may include the installation of smart meters
  • Provide solutions to complex issues such as crossed meters, shipper-less sites, delayed account creation or closure

How VoidCare works

We give you peace of mind and your new tenants a stress-free start by:
  • Issuing cards for gas meters and keys for electricity meters allowing for easy payment top-up
  • Installing, exchanging, removing or resetting gas and electricity meters in multiple properties
  • Helping you avoid debt letters and estimated bills
  • Tenant gives notification to vacate property
  • Contact your personal VoidCare Manager
  • We will close the tenant's account and set it up in your name, from day 1 of the void period
  • Debt is cleared and £5 is credited for essential maintenance
  • Notify us of new tenant's moving-in-date, and give meter reading
  • Your account gets closed based on the readings you supply
  • New tenant's account set up and key/card provided

Hints and Tips

Void notification form

VoidCare provides tailored solutions for your void housing energy needs


Ways we can help leaflet

Information to help you keep your home safe, warm and working


Pay as you go gas meter guide

Your guide to using your pay as you go gas meter


Pay as you go electric meter guide

Your guide to using your pay as you go electricity meter


Contact Us

To find out more about our free service, and to arrange an appointment call us on 0333 202 9740*
Monday - Friday 9am - 5pm

Things you need to know
*It's free to call British Gas from mobiles as well as landlines. We record calls to improve our service to you.
Phone lines open Monday - Friday 8am - 6pm and are closed on Bank Holidays.
British Gas Trading Limited. Registered in England and Wales: No 03078711. Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD.